1. Your Account If you use the
website, you are responsible for maintaining the confidentiality of your
account and password and for restricting access to your computer to
prevent unauthorised access to your account. You agree to accept
responsibility for all activities that occur under your account or
password. You should take all necessary steps to ensure that the
password is kept confidential and secure and should inform us
immediately if you have any reason to believe that your password has
become known to anyone else, or if the password is being, or is likely
to be, used in an unauthorised manner. Please ensure that the details
you provide us with are correct and complete and inform us immediately
of any changes to the information that you provided when registering. .
The real computer shop reserves the right to refuse access to the
website, terminate accounts, remove or edit content, or cancel orders at
our discretion. If we cancel an order, it will be without charge to you.
2. Privacy The Real Computer Shop Privacy
Notice The real computer shop knows that you care how
information about you is used and shared and we appreciate your trust in
us to do that carefully and sensibly. This notice describes the privacy
policy of the real computer shop. By visiting the real computer shops
website, you are accepting and consenting to the practices described in
this Privacy Notice. What Personal Information About Customers
Does the real computer shop Gather? The information we learn from
customers helps us personalise and continually improve your shopping
experience at the real computer shop. We use the information to handle
orders, deliver products and services, process payments, communicate
with you about orders, products, services and promotional offers, update
our records and generally maintain your accounts with us, display
content such as wish lists and customer reviews and recommend
merchandise and services that might be of interest to you. We also use
this information to improve our store and platform, prevent or detect
fraud or abuses of our website and enable third parties to carry out
technical, logistical or other functions on our behalf.
- Automatic Information: we receive and store certain types
of information whenever you interact with us. For example, like many
websites, we use "cookies" and we obtain certain types of
information when your Web browser accesses the real computer shop or
advertisements and other content served by or on behalf of the real
computer shop on other Web sites.
3. What about Cookies?
- Cookies are alphanumeric identifiers that we transfer to
your computer's hard drive through your Web browser to enable
our systems to recognise your browser and to provide features
such as storage of items in your Shopping Basket between visits.
- The Help menu on the menu bar of most browsers will tell you
how to prevent your browser from accepting new cookies, how to
have the browser notify you when you receive a new cookie and
how to disable cookies altogether. Additionally, you can disable
or delete similar data used by browser add-ons, such as Flash
cookies, by changing the add-on's settings or visiting the
website of its manufacturer. However, because cookies allow you
to take advantage of some of the real computer shops essential
features, we recommend that you leave them turned on. For
instance, if you block or otherwise reject our cookies, you will
not be able to add items to your Shopping Cart, proceed to
Checkout, or use any the real computer shops products and
services that require you to Sign in.
- If you do leave cookies turned on, be sure to sign off when
you finish using a shared computer.
- Third Party Service Providers: We employ other
companies and individuals to perform functions on our
behalf. Examples include fulfilling orders, delivering
packages, sending postal mail and e-mail, removing
repetitive information from customer lists, analysing data,
providing marketing assistance, providing search results and
links (including paid listings and links), processing credit
card payments and providing customer service. They have
access to personal information needed to perform their
functions, but may not use it for other purposes. Further,
they must process the personal information in accordance
with this Privacy Notice and as permitted by the UK's Data
Protection Act.
- Protection of the real computer shop and Others:
We release account and other personal information when we
believe release is appropriate to comply with the law;
enforce or apply our Conditions of Use and other agreements;
or protect the rights, property or safety of the real
computer shop, our users or others. This includes exchanging
information with other companies and organisations for fraud
protection and credit risk reduction. Obviously, however,
this does not include selling, renting, sharing or otherwise
disclosing personally identifiable information from
customers for commercial purposes in a way that is contrary
to the commitments made in this Privacy Notice.
- With your consent: other than as set out above,
you will receive notice when information about you might go
to third parties and you will have an opportunity to choose
not to share the information.
4. Access to therealcomputershop.com
We will do our utmost to ensure that availability of the
website will be uninterrupted and that transmissions will be
error-free. However, due to the nature of the Internet, this
cannot be guaranteed. Also, your access to the website may
also be occasionally suspended or restricted to allow for
repairs, maintenance, or the introduction of new facilities
or services. We will attempt to limit the frequency and
duration of any such suspension or restriction.
5. Your conduct
You must not use the website in any way that causes, or
is likely to cause, the website or access to it to be
interrupted, damaged or impaired in any way.
You understand that you, and not the real computer shop,
are responsible for all electronic communications and
content sent from your computer to us and you must use the
website for lawful purposes only.
You must not use the website for any of the following:
- for fraudulent purposes, or in connection with a
criminal offence or other unlawful activity
- to send, use or reuse any material that is illegal,
offensive, abusive, indecent, defamatory, obscene or
menacing; or in breach of copyright, trademark,
confidence, privacy or any other right; or is otherwise
injurious to third parties; or objectionable; or which
consists of or contains software viruses, political
campaigning, commercial solicitation, chain letters,
mass mailings or any "spam"
- to cause annoyance, inconvenience or needless
anxiety
6. Our contract
When you place an order to purchase a product from
the real computer shop, we will send you an e-mail
confirming receipt of your order and containing the
details of your order. Your order represents an offer to
us to purchase a product which is accepted by us when we
send e-mail confirmation to you that we've dispatched
that product to you (the "Dispatch Confirmation
E-mail"). That acceptance will be complete at the time
we send the Dispatch Confirmation E-mail to you. Any
products on the same order which we have not confirmed
in a Dispatch Confirmation E-mail to have been
dispatched do not form part of that contract.
7. Returns & Technical Help
If you require any Technical support with a product purchased from
the real computer shop please call on 0114 2687999 for Help.
Our Returns Policy
You can return your purchase to us in its original
condition within 14 days of the date you received the
item, with any seals and shrink-wrap intact, and we will
issue a full refund for the price you paid for the item.
Thinking of returning an item?
To
ensure the safe return of your items and the correct
allocation of the items to your order, please follow the
guidelines below:
- Please use our online Returns link on the homepage to
arrange and receive a valid RMA Returns number.
- Please send all returns to The real computer shop, 413 Ecclesall Road, Sheffield, S11 8PG with the RMA number
clearly visable on the delivery label.
- Please make sure no writing has been placed directly
on the packaging as this may invalidate the return.
Our 14-day returns guarantee
Our 14-day returns guarantee means that if for any
reason you are unhappy with your purchase, you can
return it to us in its original condition within 14 days
of the date you received the item, unopened (with any
seals and shrink-wrap intact) and we will issue a full
refund for the price you paid for the item. We can only
accept the return of opened items if they are faulty.
Please note that we reserve the right to send back items
to you that have been returned to us after 14 days
unless they are faulty.
This returns policy does not affect your statutory
rights.
We are unable to exchange items that are not damaged,
defective or incorrect. However, fill out our returns
form for wrong product received, a damaged or defective
product.
Cooling-off Period
Purchases
At the real computer shop we want you to be delighted
every time you shop with us. Occasionally though, we
know you may want to return items. That's why under our
14-day returns guarantee, if for any reason you are
unhappy with your purchase, you can return it to us in
its original condition within 14 days of the date you
received the item. Customers in the European Union also
have the right to withdraw from the purchase of an item
within seven working days of the day after the date the
item is delivered. This applies to all of our products
except for digital items (eg: e-Books) where the item
has been downloaded. We regret that we also cannot
accept cancellations of contracts for the purchase of
video, DVD, audio, video games, and Sensuality products
and software products where the item has been unsealed.
To cancel your purchase within the seven-working-day
cooling-off period, please visit our online returns link
on our home page, giving the reason for the return as "I
just don't want it anymore". Please package the relevant
item securely and send it to the returns address within
14 days following the date that the item was delivered
to you.
For your protection, we recommend that you use a
recorded-delivery service if the value of the return is
more than 50 GBP.
Please note that you will be responsible for the costs
of returning the items to us.
As soon as we receive notice of your cancellation of
this order, we will refund the relevant part of the
purchase price -we cannot refund any priority, express
or courier postage charge. For more information on your
right to withdraw from your purchase within the seven
working day cooling-off period, visit the Department of
Trade and Industry's website at:
http://www.dti.gov.uk/consumers/buying-selling/distance-selling/index.html
8. Pricing and availability
We list availability information for products sold by us
on the website, including on each product information
page. Beyond what we say on that page or otherwise on
the website, we cannot be more specific about
availability. Please note that dispatch estimates are
just that. They are not guaranteed dispatch times and
should not be relied upon as such. As we process your
order, we will inform you by e-mail if any products you
order turn out to be unavailable.
Despite our efforts, a small number of the millions of
products in our catalogue are mispriced. Rest assured,
however, that we verify prices as part of our dispatch
procedures. If a product's correct price is lower than
our stated price, we charge the lower amount and send
you the product. If a product's correct price is higher
than our stated price, we will, at our discretion,
either contact you for instructions before dispatch or
cancel your order and notify you of such cancellation.
All prices are inclusive of VAT unless stated otherwise.
9. Electronic communications
When you visit therealcomputershop.com or send e-mails
to us, you are communicating with us electronically. We
communicate with you by e-mail or by posting notices on
the website. For contractual purposes, you consent to
receive communications from us electronically and you
agree that all agreements, notices, disclosures and
other communications that we provide to you
electronically satisfy any legal requirement that such
communications be in writing. This condition does not
affect your statutory rights.
10. Losses
The real computer shop will not be responsible for any
personal or business loss (including loss of profits,
revenue, contracts, anticipated savings, data, goodwill
or wasted expenditure) or any other indirect or
consequential loss caused when you commenced using the
website or when a contract for the sale of goods by us
to you was formed.
11. Alteration of Service or Amendments to the
Conditions
We reserve the right to make changes to our website,
policies, and these Conditions of Use & Sale at any
time. You will be subject to the policies and Conditions
of Conditions of Use & Sale in force at the time that
you use the website or that you order goods from us,
unless any change to those policies or these conditions
is required to be made by law or government authority
(in which case it will apply to orders previously placed
by you). If any of these conditions is deemed invalid,
void, or for any reason unenforceable, that condition
will be deemed severable and will not affect the
validity and enforceability of any remaining condition.
12. Events beyond our reasonable control
We will not be held responsible for any delay or failure
to comply with our obligations under these conditions if
the delay or failure arises from any cause which is
beyond our reasonable control. This condition does not
affect your statutory rights.
13. Waiver
If you breach these conditions and we take no action, we
will still be entitled to use our rights and remedies in
any other situation where you breach these conditions.
14. Governing law and jurisdiction
These conditions are governed by and construed in
accordance with the laws of the UK..
15. Our details
The real computer shop is the trading name for Direct
Way Computer Services Ltd.
The real computer shop
413 Ecclesall Road
Sheffield
S11 8PG
United Kingdom
VAT 716 147 445
The real computer shop
109 Dale Road
Matlock
DE4 3LU
United Kingdom
VAT 716 147 445
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